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Customer Support
SPBAS offers a secure member area where customers can login to access the integrated helpdesk. Other support features include a contact form, Knowledge Base (KB), announcements with RSS and downloads to name a few of the most popular.
SPBAS support tools connect you with your customers.
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Integrated Helpdesk
all of your customer data a click away.
Enforce Support Policy
using time limited support packages.
E-mail Import
reply from your email client or SPBAS.
Paid Support Renewals
to extend expired support packages.
Unlimited Staff Members
enables your whole team to chip in.
Customer Ticket Creation
member area only, direct email or both.
Unlimited Support Departments
to help organize your support requests.
Standard Ticket Features
notes, history, priorities & assignments.
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